Crafting the Perfect Guest Experience

At Heliades Villas, every stay is a meticulously crafted experience, thanks to the hard work and passion of our dedicated team. From the early morning preparations to the evening’s final touches, every detail is thoughtfully managed to ensure our guests have an unforgettable stay. Here’s a glimpse behind the scenes at Heliades Villas, where magic is made every day.

The day begins well before sunrise at Heliades Villas. Our housekeeping team begin early to prepare each villa for the arrival of our guests. If we have breakfast, lunch or dinner requests in the villa our private cook is busy planning the day’s menu, selecting the fresh local ingredients from nearby markets. Every fruit, vegetable, or piece of seafood and meat is carefully chosen to ensure the highest quality for our guests’ meals.

Meanwhile, the groundskeepers are hard at work. They meticulously tend to the gardens surrounding the villas, ensuring that every plant is watered and taken care of and every pathway is pristine. The staff responsible for pool maintenance checks the water quality, cleans the pool, and arranges the deck furniture, setting up everything perfectly for a day of relaxation.

In the early hours, the concierge team starts their day with a briefing. They review the day’s guest requests and plan the logistics for tours, reservations, and activities. From arranging a private sailing excursion to securing a table at a popular local restaurant, every request is handled with precision and care. Their goal is to anticipate guests’ needs and ensure their stay is as seamless and enjoyable as possible.

One of the highlights of our behind-the-scenes efforts is the personalized touches we add to each guest’s experience. For instance, if a family has a special request for a themed welcome basket or requested dinner arrangements in the villa, our team takes note and prepares it with extra attention. Upon request, our florist crafts beautiful arrangements for special occasions, to create bespoke décor to match guests’ preferences. As evening falls, the final touches are added. The lighting is adjusted to create the perfect ambiance for dinner, and the villa’s audio system is set to play soft, soothing music. If a guest has requested a romantic dinner on the terrace, our team carefully sets the table with elegant dinnerware and arranges candles to create a warm, inviting atmosphere.

Throughout the day, the staff is constantly on their toes. Our maintenance team is ready to address any issues that arise, ensuring that every aspect of the villa remains in top condition.

Our commitment to excellence doesn’t end when the guests leave. After each departure, the team conducts a thorough inspection of the villa, addressing any areas that need attention and preparing for the next guests. The feedback from each stay is reviewed to continually improve and enhance the Heliades Villas experience.

At Heliades Villas, it’s the passion and dedication of our behind-the-scenes team that make every stay extraordinary. From early morning preparations to the evening’s final touches, every detail is crafted with care to ensure our guests enjoy a flawless and memorable experience. Our love for our work transforms each visit into a cherished memory.

Contact us prepare your next island escape: https://www.heliadesvillas.com/send-us-your-request/

Important Note: To ensure your satisfaction, you need to inform us in advance, if you wish to enjoy breakfast, lunch or dinner at the privacy of your villa. This will allow us to tailor your culinary journey to perfection.